JOB ANNOUNCEMENT

Job Title: ITSM Senior Consultant

Job duties:

Advise, develop, and implement process/tools in support of the client’s IT Service Management (ITSM) initiatives. Specific job duties include:

• Confer with clients regarding their information processing and computer program needs;
• Assess clients’ existing processes and propose new or improved strategies;
• Gather and analyze client data to assess processing needs and gaps on existing processes;
• Advise and provide service management strategies and design of ITSM solutions;
• Develop process flow charts, logistical diagrams, process guides, standard operating procedures, RACI matrices, and other process documents;
• Define system goals and develop key performance indicators and metrics to measure process effectiveness and to facilitate process improvement;
• Create business and technical design specifications for implementation of ITSM software solutions;
• Provide ITIL awareness and process training to clients and users;
• Design and implement processes.

Requirements:

Education: Bachelor’s degree in IT or business)

Experience: 60 months as ITSM consultant

Special Requirements: At least a BA degree in business or IT, and ITIL v3 Expert certification, and Project Management Professional (PMP) certification, and 5+ years of experience in IT Service Management (ITSM) consulting, focused on design and implementation of ITIL processes and associated toolsets, with demonstrated proficiency in ServiceNow, HPE, or BMC.

Job Site: 1112 I Street, Suite 350, Sacramento, CA 95814

If you are interested in applying for the above referenced position, please submit your resume to Mike Shirk (mshirk@ifishgroup.com / 916-231-4115)